Frequently Asked
Questions
Leasing
Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent.
Please note that common areas are a shared space.
To simplify the billing process your total rent for the term is divided into equal installments, due on the first of each month during your residence.
Installment amounts are always equal and never prorated. If you move in after the first of the month or move out before the last day of the month you will still pay the full equal installment for that month.
Rent is due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
Maintenance
Our onsite, professional maintenance team would be happy to help you. We will need some details, so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E-mail your request to your community, and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during regular business hours, and a team member will gladly enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e., door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Parents
Rent is due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
Our onsite, professional maintenance team would be happy to help you. We will need some details, so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E-mail your request to your community, and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during regular business hours, and a team member will gladly enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e., door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
General
While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:
COMMON AREA: Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker, cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM: Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtains, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
Damage Liability Waiver
Our Damage Liability program brings you insurance explicitly designed with our residents in mind. It offers personal liability and the broadest personal property coverage backed by A+-rated insurance carriers that will satisfy your lease requirement and include maximum protection on your valuables.
